EFFECTIVE COMMUNICATION WITH PHYSICIANS & EMPLOYEES
This webinar is a TMGMA member benefit. To register, login and proceed to Webinar Registration under the Members tab.
ABOUT THE WEBINAR:
One of the most important and often most difficult parts of a manager’s job is to be able to effectively communicate with the physicians and employees with whom they work. The manager serves physicians that are performing many roles in our organizations - doctor, owner, manager, and employee. This session will teach the best ways to prepare reports, hold formal meetings and have discussions in a variety of settings. Employees present a different set of challenges and the program discusses how to deal with problem employees and difficult situations such as conflicts and termination.
ABOUT THE SPEAKER:
Stephen A. Dickens is an attorney and Vice President of Medical Practice Services at SVMIC. In this role, he advises physicians and their staff on organizational issues including governance, operations, strategic planning, leadership, patient experience and human resources. He is a published author and frequent speaker at state and national conferences on these topics. Mr. Dickens has spent the last 26 years working with physicians in various roles including 15 years in medical practice, hospital and home care executive positions before joining SVMIC in 2008. He is a Past Chair of the Medical Group Management Association having served as the first solo chair of MGMA-ACMPE. He is a Past President of the MGMA Financial Management Society, Tennessee MGMA and Tennessee Association for Home Care. He is a Board Certified Medical Practice Executive and a Fellow in the American College of Medical Practice Executives. In addition, he has previously earned Fellowship in the American College of Healthcare Executives and certification as a Home and Hospice Care Executive by the National Association for Home Care.
Steve is the 2015 recipient of the Martha Johnson Distinguished Service Award from TMGMA honoring his contributions to the organization and the medical practice profession.
TMGMA offers a FREE Webinar Series as a benefit of membership. Our webinars focus on the domains of the ACMPE Body of Knowledge. These webinars are free to ALL members. To register as a non-member for a fee, please contact Rebekah Francis or Join TMGMA. Webinars will be eligible for one ACMPE Credit Hour. Recordings of webinars will be available online in the Members' Only section of our website. Invitations to sign up for the webinars will be sent directly to members.
