Career Center

SUMMARY:  Under supervision of the Chief Executive Officer and in collaboration with department Chairs, the Chief Clinical Officer (CCO) is responsible for directing and supervising practice administrators as they coordinate staff and clinical processes to provide quality, cost effective care to patients.  The Chief Clinical Officer will provide oversight and facilitate collaboration amongst the practices within the College of Medicine to optimize patient and provider experiences and develop “The Practice of Choice” for the Appalachian Highlands.  The CCO will partner with the Medical Directors of the Clinics, the Department Chairs, and the Practice Administrators to provide quality care, access for patients, exceptional patient satisfaction, and provider/staff satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

·         Oversees Practice Administrators as they manage office operations and procedures specifically: the front desk (including no show rates, co-pay collections, slot utilization, patient access, etc.), phone triage, billings and collections, medical records, requisitions for supplies, payroll preparation, and other clerical services.

·         Provides financial guidance to enable fiscally responsible clinics. Assists in developing budget expectations, reviewing expenditures, charges, collections, etc.

·         Evaluate practice productivity, recommend departmental procedures, and devise new methods/forms to improve efficiency of the enterprise.

·         Assist and collaborate with the Director of Marketing to promote the practice.

·         Assure appropriate procedures for systematic retention, protection, retrieval, transfer, and storage of records are followed.

·         Oversee preparation of reports as needed for management, staff, and providers. 

·         Assure coordination of clinical activities within the practice.

·         Assist with negotiating purchases for supplies, equipment, and supervise shipping and receiving.

·         Assist in creating and updating policies and procedures and ensure enforcement of such.

·         Serve as liaison between the practice, MEAC Central Administration and outside entities.

·         Oversee participation in and adherence to compliance programs of MEAC.

·         Streamline and standardize processes within departments and across the organization.

·         Participates in Clinical Lab Oversight Committee and coordinates lab functions with Director of Laboratory Services.

·         Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Supervises Practice Administrators in collaboration with Department Chairs.
• Makes recommendations for personnel actions to the Chief Executive Officer.
• May review and approve evaluations of support staff.
• Carries out supervisory responsibilities in accordance with the organization’s policies and procedures, and state and federal laws and regulations.
• Responsibilities include participating in interviewing, hiring, and training employees.  Planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
  

QUALIFICATION REQUIREMENTS:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Bachelor’s degree required; MBA, MHA, or similar required. At least five years of medical practice administration experience preferred, a minimum of three years required.

LANGUAGE SKILLS: Ability to read, analyze, interpret, and comprehend instructions, (whether written or verbal), correspondence, professional journals, technical procedures, or governmental regulations.  Ability to compose correspondence, documentation, reports, and procedures.  Ability to effectively present information and respond to questions from managers, patients, physicians, and administration, whether in person or on the telephone.  Ability to respond to inquiries in a manner that the respondent can comprehend.  Ability to respond effectively to the most sensitive inquiries, complaints, and situations.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure using whole number, common fractions, and decimals.  Ability to calculate and apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret and solve practical problems with an extensive variety of information that deals with several abstract and concrete variables.  Ability to apply common sense, good judgment, and problem-solving skills in difficult situations.

OTHER SKILLS AND ABILITIES:  General knowledge of billing and collections, ICD-10, and CPT coding, medical terminology, and computer software applications.  Knowledge of the principles and practices of supervisory and general management abilities of a medical office. Ability to operate computers, keyboards, and printers.  Knowledge of modern office practice, procedures, and equipment for multiple office sites.  Ability to establish and maintain an effective working relationship with faculty members, staff, patients, and other third parties.  Ability to concentrate under high demands and listen effectively.  Ability to organize tasks; work as a team member and independently using sound management skills with a variety of professional disciplines.  Convey a professional and positive image and attitude.

Applicants should apply online at https://etsuhealth.org/employment

Surgical Alliance of Middle Tennessee has an exciting opportunity for an experienced Practice Administrator! We are a 6-physician surgical practice serving patients in Middle Tennessee and Southern Kentucky. We bring a broad range of surgical knowledge and perform a broad array of surgical procedures to meet all the surgical needs of our communities. As a Practice Administrator, you will manage all areas of practice operations, ensuring the smooth functioning of our clinics. Your strong leadership skills and ability to manage staff, oversee financial operations, collaborate with providers to optimize clinic workflow, and create a positive patient experience will contribute to the growth and success of this practice. With an eye for detail, you will implement and maintain office policies to uphold regulatory compliance. Your ability to multitask and prioritize will be essential as you will be managing and overseeing multiple clinics with professionalism and efficiency.

If you have a passion for healthcare administration and a commitment to delivering outstanding patient care, we want to hear from you. Please forward resumes/CVs to samtcareers@gmail.com.

Preferred Qualifications:
• Bachelor’s degree or equivalent experience 
• 5 years of management experience, preferably in healthcare
• Ability to lead through collaboration and innovation
• Financial, analytic, and strategic thinking skills

 

Pediatric Practice in Cleveland, TN seeks Practice Manager. Candidate should have personnel management experience and a working knowledge of EMR and PM systems (Office Practicum is a plus). Duties include personnel management, compliance, financial management, revenue cycle management, management of PM and EMR systems and other management duties.  E-mail Resume to: rdavis@clevelandpediatrics.net